They have been servicing our AC for years and after repeated service calls for the same problem we called someone else. The new service company immediately found the problem and fixed it that day. He also informed us that there is no way that national had put Freon in our unit or ran the pressure test that they claimed to have done. They used to be good but now they are now nothing but crooks.
Wasted 2 months of my time. No-showed, then lied repeatedly about the fact that he was "waiting on parts." I called every single week and got the same answer. He finally admitted he didn't know the manufacturer or where to order them. When I provided a website and phone number, which I could have done all along, his staff told me he was "too busy" to go online and order the parts, and suggested I COULD DO THAT, when I had no idea what needed replacing. This was after 8 weeks of the run-around, and 4 straight weeks of calling and being lied to. Not just unprofessional; out and out deceptive.
Great place to get any plumbing or AC issues fixed. Very knowledgeable and polite service technicians!
Alfredo was the tech that came to my home. He was to inspect Generac generator that did not come on after recent outage. We called him out to the home first part of Jan 2018 . He showed to my home on the 5th . He was not sure what was wrong with the system . He had to call Generac and look at the manual to help. Said it needed a Nexus controller. He ordered one and came back to the home to install on the 9th . Part was 700.00 not covered under warranty. Which had expired 4 month prior. That did not solve the problem. At this point he shared with myself and husband that we would not have to pay anything and he we could move on with someone else to repair. He would take back the controller. He said it could be the the Engine Harness which is additional part that cost 1000.00. Said he would have to order one. We agree to have him install that harness. He showed back up on the 25th with an experienced tech and they installed the harness and the unit worked. He stated to myself and husband that he would get the bill sent to us. They would call first with the total amount . He said we would not be charged for labor on all the time he could not figure out what was wrong . Now want to charge us 20 hours of labor at 125.00 hr. We have called for the supervisor for days. The office lady told my husband that Alfredo had not passed the Tech training or certification with Generac. That was concerning. The Service Manager called my husband a liar and said they were going to put a lien on our home if we did not pay the total bill of 4361.00 . These folks need to communicate to customers the total amount prior to doing the work. We did not give them authorization to have an open amount for the repair.
SERVICE TECHS ARE GREAT!
National Heating & Plumbing is a Canadian Plumber based in Odessa, Saskatchewan. National Heating & Plumbing is located at 620 Ryan Ave, Odessa, TX 79761, USA, Odessa, Saskatchewan 79761, Canada.
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