Best insurance in Odessa area they explained you everything before selling any insurance.Great staff.
I am giving this agency a poor review for a few different reasons. the first year we were with this agency we were paying insurance for a vehicle that was listed as a 2012 on the paperwork when the rep who set us up knew the vehicle was a 2006, the paperwork was never changed to reflect that. Lisa Wallace, I believe she was the office manager at the time, was rude on a few occasions and in my opinion unprofessional. I was harassed through text messaging from the rep who set us up with this agency. we were told nothing could be done about our rate that we were paying monthly until we gave notice we were cancelling our policy at that time they were willing to work with us... it shouldn't take customers leaving for you to be willing to work with them. an amount was owed by us to allstate upon our departure from this agency we did not get one phone call, email, or invoice via mail letting us know what was owed, mind you they had our account info since our fees were drafted out monthly, instead they turned us over to collections. this agency is by far the worst agency I have ever dealt with. we definitely made the right choice to no longer give our money to this agency. my only hope is no one else receives the kind of treatment and "service" we got.
Roy and his staff are by far the best people I have ever worked with. From the initial switch from my current all the way down to calling in and paying my bill. Highly recommend Mr. Faulkenberry and his staff.
Allstate Insurance: Roy Faulkenberry is a Canadian Insurance Agency based in Odessa, Saskatchewan. Allstate Insurance: Roy Faulkenberry is located at 4526 E University Blvd #2d, Odessa, TX 79762, USA, Odessa, Saskatchewan 79762, Canada.
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